Code of Ethics

Last Updated: 12/01/2025

At Totsi Island Properties Group I.K.E. (“Totsi,” “we,” “our,” or “us”), our Code of Ethics is the foundation of our commitment to professionalism, transparency, and integrity in all aspects of our business. These principles guide how we interact with clients, partners, and communities while ensuring compliance with legal and ethical standards.

1. Commitment to Integrity

• We operate with honesty, fairness, and respect in every transaction.

• We provide accurate information and ensure transparency in all communications.

• We prioritize ethical practices, ensuring compliance with Greek and EU regulations governing real estate.

2. Client-Centered Approach

• We put our clients’ needs and goals first, offering personalized guidance tailored to their preferences.

• We protect client confidentiality and handle personal data in accordance with GDPR regulations.

• We commit to delivering exceptional service, ensuring clients feel informed and supported throughout their journey.

3. Professional Excellence

• We continually update our knowledge of the real estate market, local regulations, and industry trends.

• We work only with licensed and qualified professionals, including lawyers, notaries, and contractors, to ensure top-quality services.

• We hold ourselves accountable to the highest standards of professionalism.

4. Fair and Transparent Practices

• We ensure all property listings are presented with accurate and up-to-date information.

• We disclose all fees, terms, and conditions upfront, avoiding hidden costs.

• We respect the rights of all parties involved in transactions, fostering fair dealings.

5. Legal and Regulatory Compliance

• We adhere to Greek Law 4072/2012 and all applicable regulations related to real estate and property management.

• We cooperate fully with regulatory bodies, including the Hellenic Ministry of Development and Investments and the Hellenic Chamber of Commerce.

• We ensure all contracts, transactions, and operations comply with local and EU laws.

6. Social Responsibility

• We actively contribute to the communities we serve, supporting sustainable practices and initiatives that benefit Crete.

• We encourage environmentally friendly solutions, such as energy-efficient properties and renewable energy installations.

• We respect and preserve the cultural and historical heritage of Crete in all our activities.

7. Conflict of Interest Policy

• We act in the best interests of our clients, avoiding conflicts of interest at all times.

• If a potential conflict arises, we disclose it immediately and take steps to resolve it transparently and fairly.

8. Non-Discrimination

• We provide equal opportunities and services to all clients, employees, and partners, regardless of race, gender, religion, nationality, or background.

• We foster an inclusive and respectful environment for everyone we work with.

9. Accountability

• We welcome client feedback and are committed to addressing concerns promptly and professionally.

• We take responsibility for our actions and strive for continuous improvement in all aspects of our operations.

10. Enforcement of the Code

• All employees, partners, and representatives of Totsi Island Properties Group I.K.E. are expected to uphold this Code of Ethics.

• Any violations of this Code may result in disciplinary action or termination of partnerships, as appropriate.

Contact Us If you have any questions about our Code of Ethics or wish to report a concern, please contact us:

• Email: [email protected]

• Phone: +30 698 3200 953

• Office Address: Kalyves, Crete, Greece

Totsi Island Properties Group I.K.E. is dedicated to maintaining the trust and confidence of our clients and partners by adhering to the highest ethical standards in the real estate industry.